Bill Capture overview

Last updated October 28, 2026

Bill Capture is a service that automates the processing of utility bills.

You can find the Bill Capture feature in the Bills module. Here you can upload vendor bills, review previous uploads, adjust account settings, and monitor contracted versus actual transactions.

Status of the current Bill Capture upload

In the Bills module, in the Bill Capture section on the Uploads secondary tab, you can view the status of the current uploads. There are three statuses for Bill Capture uploads:

  • Processing  
    Zip file has been uploaded and is currently at the processing center.
  • Completed with errors  
    An attempt to import bill(s) into EnergyCAP was made, but an import error prevented one or more bills from importing. With the default Bill Capture setting, the valid bills are created and the batch stays Open. If your Bill Import setting is Mark batch as pending, the entire batch is marked Pending and all bills are marked as void. You must correct the errors in EnergyCAP and then reprocess.
  • Successful
    File has been processed and has successfully imported into EnergyCAP.

Statistics

In the Bill Capture section on the Statistics secondary tab, you can review processing statistics and your renewal date. This information is helpful to determine if you are on track to exceed or have exceeded your contracted Bill Capture transactions and meters for the year.

Export transactions log

Transactions in the Transactions Log secondary tab can be exported to an Excel spreadsheet.

Notifications

You can decide how to receive notifications for Bill Capture uploads, imports, and errors (kickouts).

Bill retrieval and processing method

EnergyCAP tracks the retrieval method and processing method used for each account's bills. These fields are populated automatically and do not require manual entry. Data is available going forward from July 22, 2026 and will show No Data Available until populated.

You can view this information on bill lists, the bill view card, and the Account Properties tab, where the last six billing periods are shown.

Bill retrieval method

Indicates how the bill was received. Options include:

  • Customer upload
  • EC Staff upload
  • SFTP
  • Mail
  • EDI
  • Email delivery
  • Web Download

Bill processing method

Indicates how the bill was processed. Options include:

  • Bill processing legacy
  • Bill processing
  • Electronic exchange
  • Use entry

Submit a Bill Capture support ticket

Two different ways to submit a support ticket:

  • Send an email to encsupport@energycap.com
  • In the application, open the Resource Center (on the top right) and select EnergyCAP Support.